If your player is unable to connect to Wi-Fi or hasn't been set up yet, you will see the time flashing or actively flashing.
VPN
Turn off VPN software on your setup phone during the setup process.
Password
Ensure your network password doesn't contain special characters (such as an apostrophe, for example).
Signal strength
Your player needs a decent Wi-Fi signal to function properly, especially during setup. If you have been having issues connecting during set up, try moving the player closer to your router
Wi-Fi band (2.4GHz vs. 5GHz)
Your player requires a 2.4GHz Wi-Fi band to operate. This is the standard and common band that all routers support. Make sure your router hasn't been configured to use 5Ghz band only, as this will prevent the player connecting.
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Access your router’s settings via a web browser (usually found at 192.168.1.1 or similar).
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Log in with your credentials.
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Navigate to the Wi-Fi settings and look for PMF or Protected Management Frames.
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Ensure PMF is set to 'Disabled' or 'Optional'.
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In the router’s Wi-Fi settings, if available, please ensure it is set to use Wi-Fi 5 (802.11ac) or a legacy mode compatible with older devices.
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Save the settings and reboot the router if necessary.
Wi-Fi channel
Sometimes Wi-Fi channels can become congested. A router reboot will free up channels, so try a router reboot before anything else. If you are still having connection issues, try changing the Wi-Fi channel that your router operates on (see your router instructions on how to do this).
WPS Button
Please try using the WPS button on your router. Here are the instructions:
Go beside your router. On Storybutton, go into Settings, then Wi-Fi, Add wireless network, WPS Button. Then press the WPS button on your router. It may take a couple of minutes for it to find the connection.
Connection to the internet
It is possible for your player to connect to your Wi-Fi router, but not to the internet. In this case, the player's time will flash or show 12:00. If this happens, check your internet connection and try restarting your router.
Tip: For our Players, as with many other electronic devices, some problems can be resolved by turning the player off and turning it on again.
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